Privacy Policy

QUESTIONS?

1800 886 877

Introduction

FirstSunSolar respects your privacy and is committed to protecting the personal information of our customers and website visitors. This policy outlines our practices in line with the Australian Privacy Principles under the Privacy Act 1988.

Collecting Personal Information

At FirstSunSolar, we collect personal information to offer better services and a more personalized experience. The types of personal information we gather include names, addresses, email addresses, phone numbers, and any other details necessary for us to provide our services effectively. This information is collected through various interactions, such as when you visit our website, engage with our customer service, participate in surveys, or during transactions. We also collect information automatically when you visit our website, like your IP address, browser type, and browsing activities, to analyze trends, administer the site, and understand users' movements around the site.

Purpose of Collecting Personal Information

The primary purpose of collecting personal information is to enhance your experience with our services. This information helps us to tailor our services to your needs, process transactions efficiently, provide timely customer support, and keep you informed about our latest offerings and updates. We may also use this information for internal record keeping, market research purposes, and to improve our products, services, and website.

Use & Disclosure of Personal Information

FirstSunSolar uses the personal information primarily for the purposes it was collected. We respect your privacy and, thus, do not sell, trade, or lease your personal information to others. We may share your information with trusted third parties who assist us in conducting our business, like service providers and subcontractors, under strict confidentiality agreements. Additionally, we may disclose personal information if required by law or in the good faith belief that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of our company, our customers, or the public.

Data Security

We are committed to ensuring the security of your personal information. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our security measures are regularly reviewed and updated in line with technological advancements.

Cookies and Web Browsing

Our website uses cookies to tailor it to customer needs. Cookies help us provide a better website experience, enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Access to and Correction of Personal Information

You have the right to access and correct your personal information that we hold. If you wish to view or amend any of your personal information we have on file, please contact us. We will require you to verify your identity before we grant access or make changes to ensure the protection of your information.

Complaints

At FirstSunSolar, we take the privacy of our customers very seriously and are committed to resolving any complaints about our collection or use of personal information. If you believe that we have breached your privacy rights or have concerns about our privacy practices, we ask that you contact us directly. We treat such matters seriously and will address them promptly.

Unsubscribe and Opt-Out

To unsubscribe from our email marketing, please use the 'unsubscribe' link provided in the footer of our emails. Alternatively, you can directly contact us through the provided email address or phone number with your request to be removed from our marketing lists.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal obligations, and other factors. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

Contact Us

For any inquiries regarding this Privacy Policy or your personal information, please contact us at:

1800 88 68 77

admin@firstsunsolar.com.au

10 Federal Drive, Federal NSW 2481

Introduction

FirstSunSolar respects your privacy and is committed to protecting the personal information of our customers and website visitors. This policy outlines our practices in line with the Australian Privacy Principles under the Privacy Act 1988.

Collecting Personal Information

At FirstSunSolar, we collect personal information to offer better services and a more personalized experience. The types of personal information we gather include names, addresses, email addresses, phone numbers, and any other details necessary for us to provide our services effectively. This information is collected through various interactions, such as when you visit our website, engage with our customer service, participate in surveys, or during transactions. We also collect information automatically when you visit our website, like your IP address, browser type, and browsing activities, to analyze trends, administer the site, and understand users' movements around the site.

Purpose of Collecting Personal Information

The primary purpose of collecting personal information is to enhance your experience with our services. This information helps us to tailor our services to your needs, process transactions efficiently, provide timely customer support, and keep you informed about our latest offerings and updates. We may also use this information for internal record keeping, market research purposes, and to improve our products, services, and website.

Use & Disclosure of Personal Information

FirstSunSolar uses the personal information primarily for the purposes it was collected. We respect your privacy and, thus, do not sell, trade, or lease your personal information to others. We may share your information with trusted third parties who assist us in conducting our business, like service providers and subcontractors, under strict confidentiality agreements. Additionally, we may disclose personal information if required by law or in the good faith belief that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or safety of our company, our customers, or the public.

Data Security

We are committed to ensuring the security of your personal information. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Our security measures are regularly reviewed and updated in line with technological advancements.

Cookies and Web Browsing

Our website uses cookies to tailor it to customer needs. Cookies help us provide a better website experience, enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Access to and Correction of Personal Information

You have the right to access and correct your personal information that we hold. If you wish to view or amend any of your personal information we have on file, please contact us. We will require you to verify your identity before we grant access or make changes to ensure the protection of your information.

Complaints

At FirstSunSolar, we take the privacy of our customers very seriously and are committed to resolving any complaints about our collection or use of personal information. If you believe that we have breached your privacy rights or have concerns about our privacy practices, we ask that you contact us directly. We treat such matters seriously and will address them promptly.

Unsubscribe and Opt-Out

To unsubscribe from our email marketing, please use the 'unsubscribe' link provided in the footer of our emails. Alternatively, you can directly contact us through the provided email address or phone number with your request to be removed from our marketing lists.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal obligations, and other factors. We encourage you to review this policy periodically to stay informed of how we are protecting your information.